Terms of Service

Effective Date: February 1, 2026
Last Updated: February 8, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Nitro Cloud LTD ("Nitro Cloud," "we," "us," or "our"), governing your use of our website (nitro4cloud.com) and all related hosting services. By accessing our website or purchasing any service, you agree to be bound by these Terms in their entirety.

1. Service Description

1.1 Services Offered

Nitro Cloud provides the following cloud hosting and infrastructure services:

• Web Hosting (shared and managed hosting plans)
• Virtual Private Servers (VPS)
• Virtual Dedicated Servers (VDS)
• WordPress Hosting (optimized managed WordPress environments)
• Email Hosting
• Reseller Hosting
• Dedicated Servers
• Android Emulator VPS
• Domain Registration and Management
• SSL Certificates
• Additional related services as listed on our website

1.2 Service Availability

Services are provided "as available" and are subject to the terms of our Service Level Agreement (SLA). We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.

2. Account Terms

2.1 Account Registration

To use our services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain and promptly update your account information
• Accept responsibility for all activities under your account

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords and enabling two-factor authentication where available
• Notifying us immediately of any unauthorized access or security breach
• All actions taken under your account, whether or not authorized by you

2.3 Account Verification

We reserve the right to verify your identity and account information at any time. Failure to comply with verification requests may result in service suspension or termination.

3. Payment Terms

3.1 Pricing and Billing

• All prices are listed on our website and are subject to change with 30 days' prior notice.
• Prices are quoted in the currencies available on our website and are exclusive of applicable taxes unless otherwise stated.
• Billing cycles are as specified in your service order (monthly, quarterly, semi-annually, or annually).
• Invoices are generated and sent to your registered email address prior to the due date.

3.2 Payment Methods

We accept payments through the methods listed on our website, which may include credit/debit cards, PayPal, bank transfers, and cryptocurrency. All payments must be made in the currency specified on the invoice.

3.3 Late Payments and Suspension

• Payment is due on the date specified on the invoice.
• Services may be suspended if payment is not received within 3 days of the due date.
• Suspended accounts will be terminated and all data permanently deleted if payment is not received within 14 days of suspension.
• We reserve the right to charge a late payment fee of 1.5% per month on overdue balances.
• Reactivation of suspended services may be subject to a reactivation fee.

3.4 Refund Policy

• New shared hosting and WordPress hosting accounts are eligible for a 30-day money-back guarantee from the date of initial purchase.
• VPS, VDS, dedicated servers, and Android Emulator VPS are eligible for a 72-hour money-back guarantee from the date of provisioning.
• Domain registrations, SSL certificates, and setup fees are non-refundable.
• Refunds are processed to the original payment method within 14 business days.
• Abuse of the refund policy may result in denial of future refund requests.

4. Acceptable Use Policy

4.1 Prohibited Activities

You may not use our services for any activity that is illegal, harmful, or violates the rights of others. Prohibited activities include, but are not limited to:

• Illegal Content: Hosting, distributing, or linking to content that violates any applicable law, including but not limited to child exploitation material, illegal gambling, or pirated content.
• Malware and Hacking: Distributing malware, viruses, trojans, or engaging in unauthorized access to systems, networks, or data.
• Spam and Bulk Email: Sending unsolicited bulk email (spam), operating open relays, or engaging in email harvesting.
• DDoS and Network Attacks: Launching or facilitating denial-of-service attacks, port scanning, or network flooding.
• Phishing and Fraud: Operating phishing websites, engaging in identity theft, or conducting fraudulent activities.
• Copyright Infringement: Hosting content that infringes on intellectual property rights without proper authorization.
• Cryptocurrency Mining: Running cryptocurrency mining software on shared hosting, VPS, or any service not explicitly designated for this purpose.
• Proxy and Anonymization Abuse: Operating open proxies, TOR exit nodes, or anonymization services used to facilitate illegal activities.
• Resource Abuse: Deliberately consuming excessive server resources in a manner that affects other customers.

4.2 Enforcement

We reserve the right to investigate potential violations of this Acceptable Use Policy. Violations may result in:

• Warning and request for immediate remediation
• Temporary suspension of services
• Permanent termination of services without refund
• Reporting to relevant law enforcement authorities

4.3 DMCA and Copyright Complaints

We respect intellectual property rights and will respond to valid DMCA takedown notices. Copyright holders may submit complaints to noreply@nitro4cloud.com with the required information as specified by applicable copyright law.

5. Resource Usage

5.1 Shared Hosting

Shared hosting accounts operate within a shared environment. To ensure fair usage for all customers:

• CPU, memory, and I/O resources are subject to fair use limits as specified in your hosting plan.
• Accounts consistently exceeding resource limits may be throttled, suspended, or required to upgrade to a higher-tier plan.
• Inode limits, concurrent connection limits, and other resource caps apply as specified in the plan details.

5.2 VPS, VDS, and Dedicated Servers

Dedicated resource allocations (CPU cores, RAM, storage, bandwidth) are as specified in your service order. Exceeding allocated bandwidth may result in additional charges or throttling as described in the plan terms.

5.3 Bandwidth and Traffic

Bandwidth allocations are specified per service plan. Overage charges may apply if you exceed your allocated bandwidth. We reserve the right to throttle or suspend services that generate excessive or abusive traffic patterns.

6. Backups and Data

6.1 Customer Responsibility

You are solely responsible for maintaining independent backups of your data, applications, and configurations. We strongly recommend implementing a regular backup strategy.

6.2 Our Backup Services

While we may perform periodic backups of certain services as a courtesy or as part of a managed service plan, these backups are provided on a best-effort basis and are not guaranteed. We are not liable for any data loss, corruption, or inability to restore from backups.

6.3 Data Ownership

You retain full ownership of all data, content, and applications hosted on our infrastructure. We do not claim any ownership rights over your data.

7. Uptime and Service Level

We strive to maintain a 99.9% uptime for all services. Our specific uptime commitments, service credits, and exclusions are detailed in our Service Level Agreement (SLA). The SLA is incorporated by reference into these Terms.

8. Limitation of Liability

8.1 Service Warranty Disclaimer

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Limitation of Damages

To the maximum extent permitted by applicable law:

• Nitro Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability for any claim arising from or related to our services shall not exceed the total amount paid by you for the specific service during the 12-month period immediately preceding the claim.
• We are not liable for any damages resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, network failures, acts of terrorism, or government actions (force majeure).

8.3 Data Loss

We are not liable for any loss or corruption of data. You acknowledge that maintaining backups is your responsibility, and we recommend that you implement appropriate data protection measures.

9. Indemnification

You agree to indemnify, defend, and hold harmless Nitro Cloud, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you host, transmit, or make available through our services
• Any infringement of third-party rights

10. Termination

10.1 Termination by Customer

You may terminate your services at any time by submitting a cancellation request through your client area or by contacting our support team. Cancellations take effect at the end of the current billing cycle. No pro-rated refunds are issued for unused portions of the billing period unless covered by our money-back guarantee.

10.2 Termination by Nitro Cloud

We may suspend or terminate your services immediately, with or without notice, for:

• Violation of these Terms or the Acceptable Use Policy
• Non-payment of outstanding invoices
• Fraudulent or illegal activity
• Actions that threaten the security, integrity, or performance of our infrastructure
• Upon request by law enforcement or regulatory authorities

10.3 Effect of Termination

Upon termination:

• All services will be deactivated and access will be revoked.
• Data will be retained for 14 days after termination, after which it will be permanently deleted.
• You remain liable for any outstanding balances.
• Provisions that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall continue to apply.

11. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our website and within our services are the property of Nitro Cloud LTD or their respective owners. You may not reproduce, distribute, or create derivative works from our intellectual property without prior written consent.

12. Third-Party Services

Our services may integrate with or provide links to third-party services. We are not responsible for the availability, content, or practices of third-party services. Your use of third-party services is subject to their respective terms and conditions.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after modifications constitutes acceptance of the revised Terms. For material changes, we will provide at least 30 days' notice via email or through our client area.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiations. If negotiations fail, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, Netherlands.

14.3 EU Online Dispute Resolution

In accordance with EU Regulation 524/2013, consumers within the European Union may submit complaints through the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, Service Level Agreement, and any applicable service-specific terms, constitute the entire agreement between you and Nitro Cloud regarding the use of our services, superseding any prior agreements or communications.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: noreply@nitro4cloud.com
• Company: Nitro Cloud LTD
• Address: Acad. Mihail Arnaudov St. No. 3, Floor 3, 7000 Ruse, Bulgaria